Case Study

Closing the Gap Between Quotes and Appointments

Project Type:

Quote-to-Booking

& Lead Reactivation Automation

Timeline:

September 2025 - Present

Project Lead:

F1

Industry:

Automotive- Tire & Auto Shop

The Growth Constraint

Business generated steady inbound interest, but conversion rates remained low. Quote requests frequently failed to translate into scheduled appointments, follow-up was inconsistent, and potential revenue was lost after initial contact. The absence of a structured quote-to-booking system limited conversion efficiency and long-term retention.

The System Engineered

We implemented a fully connected quote and appointment infrastructure designed to convert intent into action and extend customer lifetime value, including:

— A structured quote-to-booking entry point delivering instant tire quotes with same-day appointment availability

— Automated follow-up workflows to maintain engagement and guide prospects to booking

— Service reminder automation for rotations, alignments, and inspections

— Lead reactivation workflows targeting inactive inquiries after 30 days